I have to vent about Wells Fargo and their crappy customer service and how I am just about fed up with federal institutions and their money management. I just got done chewing out the bank for a $25 service charge on an acct, which I was told would NOT have a service charge since we have 2 equity lines thru them and I haven't been charged a service charge for the past 4 months (since I changed my acct. over to this one) and then all of the sudden I get hit with $25!!! WTH? No email notification, no posting to my online banking site, nothing. The lame idiot on the phone told me that it was disclosed to me when I set up the acct. and that it probably wasn't getting charged because they gave me a "grace period" to make sure the acct. was set up correctly and that the fee cannot be reversed. Well, no it was NOT disclosed to me at the time, I even asked many times if I had to keep a minimum in my acct. or if there were any fees associated with it. The PMA lady told me that there was no minimum requirement since we have 2 equity lines. So, the stupid guy said that I can change my acct. to one where I have $75 each month transferred to my savings acct and avoid the service charge. I told him that was unacceptable. Then the guy tells me that if I keep $25,000 in my acct. the fee is waived. I almost fell out of my seat laughing at that one! He then told me that if I tied one of our equity lines to it that the fees would be waived but the only one that we owe money on is tied to Greg's acct and the other we don't owe anything on isn't able to be tied to an acct. since there's no balance owed! Again, I say WTH? I was SO supremely pissed off at this point that I asked not once but TWICE to speak with the supervisor. Finally the super came online and told me that my options were to have a transfer of $25 a month to my savings to avoid a service charge. I call him on this one since the other guy told me $75. Apparently there are 2 different accts. WHATEVER! Then he told me that I could have the fee waived with $100/mo direct deposit. Not a problem BUT I only get paid for 10 months so I'd be paying fees for 2 months! SOOOOO DAMN STUPID!!!!! I finally hung up on the guy after he told me that he couldn't reverse the service fee either.
So, on Wednesday, after I deal with children all day, I'll be going to the bank to close my acct. I refuse to pay money to have a stinkin checking acct! Greg told me that we'll just combine our accts. Really all I use mine for is to pay my visa and costco runs. I end up transferring all my money that goes into the acct. to the equity line. Rarely do I have anything over $100 in my checking anyway. BUT STILL! WELLS FARGO CAN KISS IT! I used to work for them and they were WAY better than the service I received today! I even got cranky and talked to the supervisor who told me a DIFFERENT thing than the guy I was talking to. WHATEVER! I'm closing my acct and getting the money refunded. The support guy AND the supervisor told me that they cannot reverse the service fee! WTH? I'll get that reversed. KISS MY BUTT WELLS FARGO!
Ok- now I feel better. Thanks for listening to my rant. I'm sure it's not the end of it! NO ONE comes between me and my $$!!
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